Honesty
We say “no” when a project does not make sense. We do not sell an extensive website to someone who needs a Google Business Profile and two subpages.
Get to know us
We help businesses
sell online
Cyfrowa Pomoc is a team from Lublin. Since 2020 we have been building websites, online shops, applications and campaigns for small and medium-sized businesses, designed to bring in enquiries and sales. We use plain language and give an honest view of what makes sense.
Where we came from
It started with a single laptop repair
In 2020 we did the basics: we repaired computers, installed WordPress and rescued hacked websites. More and more often, customers also asked for a new website, an online shop or a search campaign. We said yes, and that is how Cyfrowa Pomoc in its current form came about.
Today we work on software development, design, search visibility and advertising. Our office is in Lublin, and we work with clients from all over Poland, from sole traders to medium-sized manufacturing companies.
We like projects whose results can be measured. We don't promise first place in search results within thirty days. We promise solid work, a quote with a detailed scope and plain language, which is what we ourselves looked for in suppliers before we started our own company.
Websites WooCommerce, PrestaShop and Shoper shops SEO Google and Meta campaigns ERP integrations Hosting and domains WordPress maintenance Web applications Drone filming Virtual tours IT outsourcing
Timeline
How the scope of our work has grown
We added new services when customers started asking for them.
- 2020 Start
Hardware repairs, small websites, help for local businesses in Lublin.
- 2021 A bigger team
The first full-time employee. SEO and advertising campaigns join the offer.
- 2022 Online shops
We start building and running online shops.
- 2023 Image and space
Drone filming and virtual tours join the offer.
- 2024 Integrations
We connect online shops with inventory systems, including Subiekt, and with multichannel sales.
- Today A permanent team
Clients from all over Poland, with the office still in Lublin.
2020 the year we started
24 h for a free quote
24/7 help with emergencies
15 min average response time during working hours
Principles
Six things we take seriously
We write them down plainly, because they sometimes lead us to turn down work.
Practical focus
We start every project by understanding the business, because design and technology are there to help you sell.
Availability
During working hours we respond in 15 minutes on average. In emergencies, for example when your shop isn't accepting orders, we help at any time.
Transparency
Every quote has a detailed scope. The contract sets out the scope, deadline, cost, the rules for support after launch and for handing over rights and access.
Local roots
We are from Lublin and know the realities of the region: we know where people look for services and what budgets local businesses have.
Support after launch
We don't disappear after launch. We can go on looking after maintenance, development and further stages of the project.
Boundaries
What we don't do
A few things you won't get from us.
- We don't guarantee search rankings, because Google decides the order of results
- We don't sell link packages from worthless websites
- We don't change your ad account settings without agreeing it with you
- We don't run campaigns from an agency account: the account history stays with you
- We don't start a project we know makes no sense on that budget
- We don't add charges for obvious things halfway through the work
Working together
What it looks like from the inside
The first conversation is free and commits you to nothing. You tell us what you need; we tell you whether we can help and what the cost depends on. If we decide that the job isn't for us, we say so straight away.
If we go ahead, you get an offer with a detailed scope: what we do, what we don't do, by when and for how much. The scope is part of the contract, so you never find yourself halfway through the work facing an extra charge for things anyone would consider obvious.
During the project you talk directly to the people doing the work, so you don't have to explain from scratch each time what it is about.
The difference
Our approach versus common practice
Direct contact with the people doing the project Contact through an intermediary in customer service
Handover of code, access and rights set out in the contract You stay because you don't have access
Free quote within 24 hours A quote only after several meetings
Replies in 15 minutes on average during working hours A reply within a few working days
A quote with a detailed scope of work “Prices from” and extra charges along the way
The ad account stays with the client Campaigns run from the contractor's account
The simplest test of a contractor
Ask about access: to the hosting, domain, website panel and ad account. If the answer is “we take care of that” instead of “they are yours”, it is worth asking what will happen when the cooperation ends.
Fit
Who we work with most often
We are not the right fit for everyone, and we prefer to say so plainly.
Service businesses from the region
Workshops, clinics, offices and contractors: businesses for which local customers and phone calls matter more than nationwide reach.
Manufacturers and wholesalers
Sales across Poland, a large catalogue, a need to integrate with the warehouse and the sales system.
Shops that have outgrown manual handling
Orders copied from email into a spreadsheet and stock levels that don't match reality. We deal with issues like these every day.
Websites that have stopped bringing in enquiries
The website works, but customers don't call. Before we rebuild anything, we check exactly where the problem lies.
Projects left behind by a contractor who disappeared
We take these over regularly. We start with a review: what is there, where the backups are and whether access is in order.
Technical companies with complex content
Industries where a product description requires understanding the subject, not copying the manufacturer's catalogue.
On the other hand, we advise against working with us for companies that expect guaranteed rankings, want to run the project only by email without any conversation, or need a contractor on site every day. In these cases someone else will be a better fit, and we say so straight away.
What we do
The main areas of our work
WebsitesA design for your business, built on WordPress in most cases. Online shopsWooCommerce, PrestaShop and Shoper with inventory integration. SEOAudit, content, technical work and links. Advertising campaignsGoogle Ads and Meta Ads with tracking of enquiries and sales. ERP systemsDeployment and support of inventory systems. IT outsourcingServers, backups, security and helpdesk.
Questions
Before you write
Yes. On site we work with businesses from the Lublin region (Lubelskie Province) and Warsaw, and remotely with the rest of Poland. Arrangements, approvals and acceptance can all take place online, and we hold consultations via Google Meet, Zoom or Teams.
It usually lasts half an hour, is free and commits you to nothing. You tell us what you need, and we tell you whether we can help, what the cost depends on and how long the work will take. You get a free quote within 24 hours. Sometimes the answer is “this job isn't for us”.
We set out the rules for transferring rights in the contract. When the project is finished, we hand over the code, source files and access: to the hosting, domain, panel and accounts in external services.
For larger projects we invoice in stages, for the parts of the project you have signed off. Payment details are set out in the contract.
Yes, for every project. The contract sets out the scope, deadline, cost and the terms of support after launch. We sign a non-disclosure agreement (NDA) on request.
Yes, we do this regularly. We start by reviewing the current state: what is there, in which version, where the backups are and whether access is in order. This produces a list ranked by urgency.
Let's talk about your project
We can meet at our office in Lublin or online, whichever you prefer. Briefly describe what you need, and within 24 hours we will prepare a free quote.